Based on our long-standing experience in relations with customers or, looking at it more broadly, with people, we are happy to share our knowledge. We organise workshops that broaden competences of customer experience employees.
We conduct trainings for management staff, consultants, as well as for anyone who wants to broaden their communication skills. All trainings are conducted by certified trainers and can take place either on-site, remotely or in a hybrid mode.
The training is addressed to managers, coordinators, leaders and all those who work with a team and would like to learn methods of providing effective, but also motivating feedback. The training will also teach you how to communicate with your colleagues and how to give constructive information.
During the training:
This training aims to strengthen your communication skills so that you can communicate effectively and efficiently with your team or colleagues. We will focus on improving communication, good practices and overcoming individual barriers in professional relationships. The training is designed to be attractive to both management and lower-level employees.
Effective employee motivation and leader self-motivation
The training is focused on learning and practicing specific tools for motivating employees. We will also teach you how to lead a team through changes. You will learn about personality types, on the basis of which you will develop an appropriate and individual strategy to work on the result.
Managing a team – how to delegate tasks, assign and account for objectives and work results
The training is designed to enable participants to develop their own team management style. It shows how to communicate with employees so that they understand exactly what we want to tell them. Methods of effective motivation and work evaluation will be discussed.
Build positive Customer Experience
Training conducted in the form of a workshop. Thanks to this training you will learn good practices in building positive Customer Experience. Thanks to it, you will improve your relations with a customer and achieve the assumed goals.
How to deal with the so called Difficult Customer
The training is dedicated to consultants, salespeople and all people who deal with customer service. The aim of the training is to get to know the typology of customers, and a set of practical rules shaping effectiveness in situations with difficult customers.
Master telephone selling from the ground up
During the training, you will learn various sales techniques and how to use them. Thanks to our practice and experience, we will direct you to effective solutions and tailored strategies for the sales conversation. You will increase your results and the level of customer loyalty.
How not to fall into a sales routine
The training will show you what you can do differently to add freshness to your sales activities. This will make the client stop seeing you as just another salesperson and start treating you as an equal partner in conversation.
Managing yourself in time
Effective time management is a training programme thanks to which you can develop the ability to effectively achieve your goals and learn the most effective modern techniques related to work organisation, habit building and priority setting.
Creative thinking workshop – improving solutions
There is no better way to improve your effectiveness at work than an intensive exchange with practitioners who test the possibilities of their creative thinking on a daily basis. The creativity training conducted with us will certainly inspire you to create new products or services, you will learn techniques that support creative thinking, so you can improve your actions.