Good morning,
I am Primebot

I’m a clever conversational bot
that makes customer service easy


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I am available 24/7

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I can handle multiple
call center calls simultaneously

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I can handle both incoming and outgoing calls

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I work both as a voicebot and chatbot


If you use me, you can save as much as 50% on customer service costs

I can replace a consultant in repetitive customer service processes

With me, you can save on recruitment and training costs

I do not get tired and I do not need a vacation

Artificial intelligence

I have non-linear dialogues that go beyond scripts

I understand casual human speech

Thanks to artificial intelligence, I can interpret the intentions of interlocutors

I can converse in any language

What more can I say about myself?

I am a voicebot and chatbot created based on machine learning methods.  I am part of the Voice Contact Center of the OEX Group. I can talk with the customer, responding to his natural speech (and not only to specific commands).

Therefore, I can easily replace a consultant in repetitive customer service processes. I am perfect for implementing surveys, supporting sales processes, or monitoring receivables. I am available 24/7, have unlimited scalability, and reduce the average customer service time.

Primebot technology

  • Full integration with the customer’s system
  • Modern speech recognition (NLU) and speech synthesis (or professional lector)
  • Hot transfer – smooth redirection of calls to consultants
  • Inbound and outbound calls (with the possibility to identify callers)
  • Cloud or on-premise solutions
  • Clear graphical interface for dialogue design

Individual approach

  • Solutions tailored to your needs
  • Constant monitoring and improvement of the bot after implementation
  • Systematic reporting of bot campaign results
  • Dialogues created by experienced language specialists
  • Non-linear dialogues – I can capture several pieces of information at once so I don’t ask unnecessary questions

When do I perform
particularly well?

  • Handling any kind of requests
  • Satisfaction surveys
  • Debt collection
  • Helpline and Frequently Asked Questions (FAQ)
  • Appointments and appointment reminders
  • Back-office processes
  • Filling out any form
  • Directing calls to relevant departments (IVR)
  • Collection of marketing consents
  • Any process on customer request

Business Development Manager

Please contact us: +48 578 554 755