Our advantage is the ability to combine social media with running a multi-channel customer service desk. We create dedicated teams of specialists who will not only be properly prepared for the specific SoMe communication but will also have full factual knowledge about your company and products. This solution allows you to significantly reduce response times, increase CES and FCR, and ultimately have a positive impact on customer experience.
For the sake of your brand, we also offer active monitoring of all posts, comments, and queries on the Internet and quick response in line with your company’s policy.
By working with us, you get access to modern technologies, such as proprietary bots perfectly suited for chatting (chatbot) and voice chat (voicebot).
We will also take care of periodic support during peak traffic moments (e.g. seasonal peaks, crises) and support you in handling complaints.
