Good customer service consists of more than just direct contact with customers. As part of building a positive customer experience, we carry out several back-office activities. Our specialists work with electronic documents, handle product data sheets, enter data into systems, register customers based on their requests, verify the correctness of documents, verify stock levels, handle e-mail correspondence, and process ticket requests.
They perform numerous tasks supporting the creation of a positive customer experience also outside the customer service office and provide comprehensive support for sales processes.
Our projects are carried out using many different CRM systems, such as Zendesk, Freshdesk, Salesforce, and SAP. We work on both customer systems and our contact center systems. We create dedicated technological solutions that support the optimal work of consultants by integrating data sources and applications that allow you to work on several systems simultaneously through a common interface.
We know how important it is to ensure high efficiency of back-office tasks while maintaining quality. Therefore, in each project, we regularly conduct in-depth analyses based on which we implement specific solutions and process, organizational and technological improvements. With the flexibility of the Voice Contact Center, your company will develop the optimum efficiency of its back-office while supporting a positive customer experience.