At Voice Contact Center, we have many years of experience in conducting customer satisfaction surveys. We conduct CATI surveys following the best industry standards and using a specific methodology. We create dedicated script solutions that support appropriate result reporting, response categorization, and optimal survey completion, such as survey baskets. Our CATI studio’s team of consultants will obtain information on service satisfaction (CSAT, CES), check your customers’ opinions on your company’s products and services, as well as willingness to recommend (NPS).
We can carry out telephone interviews or design entire surveys, from selecting the target group, through survey design to analysis of results. Surveys can be conducted by teams of interviewers or via voicebots.
By cooperating with VCC, you gain access to an experienced team that implements projects to the highest standards and has a full understanding of the professional way of preparing and conducting research. Visit our site and check us out.