CATI surveys
At Voice Contact Center, we have many years of experience in conducting customer satisfaction surveys. We conduct CATI surveys following the best industry standards and using a specific methodology. We create dedicated script solutions that support appropriate result reporting, response categorization, and optimal survey completion, such as survey baskets. Our CATI studio’s team of consultants will obtain information on service satisfaction (CSAT, CES), check your customers’ opinions on your company’s products and services, as well as willingness to recommend (NPS).