About us - Voice Contact Center

About Us

A satisfied customer is our business strategy. The aim of our service
is to build a positive customer experience.

Who are we?

Customer commitment is our expertise. Our team consists of specialists with long years of experience and know-how of contact center services. We offer comprehensive, multi-channel, and multi-lingual customer services.

While cooperating with Voice Contact Center, you will gain an effective and reliable business partner, and the contact between your customers and your company will always be advantageous.

We provide over 900 professional contact center points located in four modern operational centers in Warsaw, Łódź, Lublin and Rzeszów with properly trained teams working remotely.

operational centers

contact center points
+ remote work

years on the market
customer services

We create modern technological solutions supporting automatic customer service, such as Primebot – an intelligent conversation bot that conducts a non-linear dialogue over the phone and chat.

Voice Contact Center is part of the OEX Group, one of the largest entities on the business services market in Poland.
meet OEX Group

Management Team

Ewa Czarnecka

CEO

Ewa Depta

Board Member, Sales Director

Krzysztof Banaś

Operations and Client Director

Konrad Sługocki

Finance Director

Piotr Kempa

R&D Director

Sebastian Kowalicki

IT Director

Paulina Zając

HR Director

Aneta Nurzyńska

Multilingual Services (LinGo) Director

Grzegorz Paterek

Site Director, Lublin

Ewelina Kowalczewska

Key Account Director

Arkadiusz Pasieczny

Key Account Manager

Katarzyna Wawruch

Quality and Training Manager

OEX Group

Voice Contact Center is part of the OEX Group, a provider of comprehensive services and technologies that drive business growth. The Group comprises 15 companies employing over 4,000 professionals, collaborating with renowned brands in sectors such as FMCG, retail, e-commerce, telecommunications, and finance and banking. Operating in more than 50 markets, OEX Group offers solutions that support scaling sales, creating effective loyalty programs, managing logistics and fulfillment, and enhancing customer experiences (CX) in digital channels.