Voice Contact Center operates a helpline for a classic car auction

The Voice Contact Center company, specializing in multi-channel customer service and sales support, launched a helpline for Ardor – the organizer of the first auction of antique cars in Poland, which will take place on 17 September 2015 at the National Stadium in Warsaw. As part of the project, Voice Contact Center consultants are responsible for the registration of sellers and auction participants, as well as for the telephone bidding service.

The auction of classic cars organized by Ardor is intended for all enthusiasts of cars "with the soul" and those interested in investing in antique cars. There will be more than 50 unique cars offered for sale at the National Stadium, including a government’s Chevrolet of 1952, found after almost 30 years of being parked.

The project is being carried out by bilingual consultants working in the Voice Contact’s operational center in Łódź. On the day of the auction our team will turn up at the National Stadium, where we will be answering calls from people who decide to bid on cars by phone, says Ewa Depta, the Sales Director at Voice Contact Center.

Only staff experienced in prestigious customer service projects have been assigned to work in this project.

During the auction, our consultants will be conducting very dynamic conversations, without using scripts. This requires a quick response to callers’ bids and flexibility, adds Ewa Depta.

Voice Contact Center was also responsible for the preparation of CRM software which enables receiving electronic proposals from sellers and people interested in taking part in the auction.

Voice Contact Center specializes in the implementation of inbound campaigns. Currently, such projects constitute nearly 70 per cent of calls operated by the company.