Privacy Policy - Voice Contact Center
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Privacy Policy

  1. The oex-vcc.com Website is operated by Voice Contact Center Sp. z o.o. with its registered office at Równoległa 4A, 02-235 Warsaw, Poland.
  2. The Website pursues the function of obtaining information about its users and their behaviours through:
    • Use of the information voluntarily provided in forms.
    • Saving cookies on end devices.
  3. Cookies are IT data, in particular text files, stored on the end devices of Website Users and used for browsing the Website’s pages. Cookies usually contain the name of the website they originate from, information on how long they will be stored on the end device and their unique number. The entity storing and accessing cookies on the Website User’s end device shall be the operator of the Website, i.e. Voice Contact Center Sp. z o.o. with its registered office at ul. Równoległa 4A, 02-235 Warsaw, Poland.
  4. Cookies are used for the purpose of:
    • adjusting content presented on the Website’s pages to the Users’ preferences and optimising use of the pages; in particular, these cookies make it possible to recognise the Users’ devices and display web pages properly, adjusting them to a given User’s individual needs;
    • producing statistics which help to understand the ways in which Website Users use its pages, which in turn makes it possible to improve their structure and content;
    • maintaining User sessions (after signing in), owing to which Users do not have to enter their login and password on every page of the Website.
  5. The Website makes use of two main types of cookies: session cookies and persistent cookies. Session cookies are temporary files stored on the User’s end device until the User signs out, leaves the website or closes the software (web browser). Persistent cookies are stored on the User’s end device for the time specified in the cookie parameters or until they are removed by the User.
  6. The Website makes use of the following types of cookies:
    • “strictly necessary” cookies, i.e. cookies which enable use of the services available on the Website, e.g. authentication cookies used for the purpose of authentication within the Website;
    • cookies used for security purposes, e.g. to detect violations with regard to authentication within the Website;
    • “performance” cookies which make it possible to collect information on how the Website’s pages are used;
    • “functional” cookies which make it possible „remember” the User’s settings and personalise the User’s interface, e.g. with regard to the selected language or the User’s region, font size, website layout, etc.;
    • “advertising” cookies which make it possible to deliver advertisements better adjusted to the Users’ interests.
  7. In many cases, software for browsing websites (a web browser) enables storage of cookies on the User’s end device by default. Website Users may change their cookie settings at any time. These settings can be changed, in particular to block automatic handling of cookies in web browser settings or inform about each instance of cookies being saved to the Website User’s device. Detailed information on the possibility and methods of handling cookies can be found in software (web browser) settings. The Website operator informs that restriction of the use of cookies may affect some functionalities available on the Website’s pages.
  8. Cookies stored on Website Users’ end devices may also be used by advertisers cooperating with the Website operator or by the Website operator’s partners.

At the same time, Voice Contact Center Sp. z o.o. with its registered office in Warsaw, Poland (hereinafter: the “Company” or the “Controller”) would like to inform that any contact made using the contact details provided on this page shall entail the Company being provided with personal data of the person making contact.

At the same time, Voice Contact Center Sp. z o.o. shall assume that the person making contact has read and accepted the following information connected with their personal data being processed by the Controller:

  1. The controller of your personal data provided when making contact with Voice Contact Center Sp. z o.o. (including its employees and business partners designated as contact persons) by using the contact forms available at www.oex-vcc.com or via email, written correspondence, or by calling the telephone numbers provided on this website, shall be Voice Contact Center Sp. Z o.o. with its registered office in Warsaw, Poland, at ul. Równoległa 4A.
  2. For assistance in matters related with the provided personal data, you may contact the Data Protection Officer (DPO) (email: iod@oex-vcc.com).
  3. Voice Contact Center Sp. z o.o. shall process personal data based on your consent, and in the event of any possible claims – for the purpose of establishment, enforcement or defence of such claims.
  4. Your personal data shall be processed solely for the purpose of enabling Voice Contact Center Sp. z o.o. to respond to your enquiry. In the event that Voice Contact Center Sp. z o.o. should wish to use your personal for any other purpose, it will request your consent to do so.
  5. Provision of personal data is voluntary, but failure to provide them shall render it impossible to respond to the enquiry.
  6. The personal data shall be stored until your consent is withdrawn and until the end of the period of limitation for any possible claims.
  7. Your data shall not be transferred to any third parties other than entities authorised to process data in accordance with provisions of the law.
  8. The Controller shall not transfer your personal data to third countries or international organisations, with the exception of services provided by Google Analytics and Google AdWords.
  9. You may request that the Controller provide access to your data, rectify, transfer or erase them, or restrict the processing of your data.
  10. You have the right to withdraw your consent at any time by submitting a relevant declaration to: Voice Contact Center Sp. z o.o., ul. Równoległa 4A, 02-235 Warsaw, Poland or iod@oex-vcc.com.
  11. Withdrawal of consent shall not affect the lawfulness of processing based on the consent before its withdrawal
  12. In connection with your personal data being processed by the Controller, you have the right to lodge a complaint with the President of the Personal Data Protection Office.
  13. The Controller shall make no automated decisions with regard to you, including profiling, based on your personal data.