Industries

Owing to many years of experience in working with companies of different specializations, we can offer solutions dedicated to your sector.

Real estate

Because of our experience, even the most complex real estate project will be professionally handled by our multilingual Voice Contact Center team. We deal with complex business processes in the area of customer experience.

Fuel and chemical industry

Voice Contact Center has extensive experience in round-the-clock customer service for companies in the fuel industry. The availability of our consultants and on-call duty at any time means that we can respond within seconds.

Tourism

We excel in demanding and non-standard services for the travel industry.
We know how to ensure high efficiency, quality, and excellent customer experience when the incoming traffic is seasonal – it can increase 10 times during the peak holiday season, only to fall back to the minimum in autumn.

Automotive

At Voice Contact Center, we have a team of automotive enthusiasts who are happy to help customers make decisions and provide detailed information.

FMCG

Voice Contact Center has extensive, long-term experience in providing customer service to companies in the FMCG sector. Among other things, we are involved in running consumer services, handling competitions, and promotions. We support sales networks and act as multitaskers.

Finance and banking

We will support your customers using remote communication channels. We effectively implement a comprehensive range of customer service in several languages. We know how important data and information security are and the application of all legal regulations affecting the possibility of outsourcing business processes of banks and financial institutions.

Insurance

We know how many tasks are involved in servicing insurance company customers because we have been doing it for many years. Voice Contact Center has extensive experience in call center services for property and vehicle claims.

Medical industry

Our team’s specialized knowledge of the medical market allows it to be properly prepared for each new project. Voice Contact Center runs special training programs for its consultants related to the provision of medical services. Our experience is supported by many years of cooperation with doctors, and medical and insurance companies.

E-commerce and retail

A team of Voice Contact Center consultants will support your customers in the sales and after-sales processes. We support both online and brick-and-mortar stores. We are customer experience experts, a multi-task contact center team that provides comprehensive and multi-channel customer service, creating a positive customer experience and the highest quality of the relationship.