Effective management of corporate social media profiles is not just about regularly publishing posts but also actively engaging with the audience, moderating comments, and responding promptly to inquiries.
OEX VCC offers comprehensive social media management that ensures increased user engagement, improved brand reputation, and faster response to customer needs. Our services include advanced analytics, enabling precise performance analysis and strategy adjustments, which lead to more efficient marketing campaigns and better budget utilization.
Solutions
Outsourcing services can be a cost-effective and flexible solution. Scaling services is simple and quick, thanks to our resources.
Multichannel social media management
We manage your brand’s presence across all key social media platforms, including Facebook, LinkedIn, Instagram, YouTube, TikTok, and X. Each of these platforms has specific requirements and communication methods, which our experts are well-versed in using to maximize audience engagement.
Moderation
Our moderation team ensures that every comment, message, and post is properly managed. We moderate inappropriate content, respond to inquiries, and interact with users, helping to maintain a positive brand image and build customer loyalty.
Advertising
We handle advertising campaigns by creating and implementing personalized strategies tailored to the specific goals and target audiences of our clients. Using advanced analytical tools, we monitor and optimize campaigns to maximize return on investment. We also offer creative services, such as designing visually appealing ads and producing engaging content to increase reach and campaign effectiveness.
Automation
We use modern automation tools to improve the efficiency of managing social media profiles. Automation allows for faster content publishing, instant responses to frequently asked questions, and precise analysis of user engagement data.
Delivering professional and prompt support on social media is a key element in building a positive customer experience. Our team works in accordance with the KPIs set by the client to maintain the highest standards of service. Here are the benefits of working with us:
Increased engagement
Professional social media management leads to higher audience engagement, resulting in more interactions, shares, and comments, which in turn improves marketing campaign performance.
Professional support
Our team ensures a high standard of customer service and effective marketing efforts.
Consistent brand image
We ensure that communication across all platforms is consistent and aligned with your brand’s image, enhancing recognition and trust in your business.
Quick responses
With automated processes and a dedicated team experienced in contact center operations, along with thorough training, we provide fast and reliable responses to customer inquiries, improving their experience and increasing brand loyalty.
Advanced analytics
Our services include advanced analytics, enabling precise performance analysis and strategy adjustments, leading to improved marketing campaign efficiency and better budget utilization.
Process: How We Work
Needs analysis: we begin with a thorough analysis of your business needs and goals.
Strategy: based on the analysis, we develop a tailored strategy for managing and moderating your social media content.
Execution: we take over the management of your profiles in line with the agreed strategy and established KPIs.
Monitoring and optimization: we continuously monitor results and make necessary optimizations to improve performance.
Reporting: we provide regular reports that highlight the effectiveness of our actions.
Frequently asked questions
What platforms do you support?
We support all major social media platforms, including Facebook, LinkedIn, Instagram, TikTok, X, and YouTube.
Does VCC have the resources to scale services during peak traffic?
Yes, our proven recruitment, training, and operational processes allow us to adjust resources to handle increased traffic, such as during seasonal sales or marketing campaigns.
Does VCC offer services in multiple languages?
Yes, our team specializes in multilingual customer support. We work with many international brands on customer experience projects, serving clients in languages such as English, German, Czech, Dutch, Slovak, Italian, Spanish, Ukrainian, and Hungarian.
What are the costs of your services?
Costs are determined individually based on the scope of services and the specifics of the project. We encourage you to contact us for a detailed quote.
