Sales Support Outsourcing Services
Optimize your sales with OEX VCC’s comprehensive outsourcing services. We specialize in up-selling, cross-selling, customer relationship management, and lead generation to streamline sales processes and boost revenue and efficiency for our business partners.
Sales Support – VCC Solutions
Up-selling and cross-selling
Our up-selling and cross-selling services are designed to maximize revenue by building a positive customer experience. We focus on offering higher-value products or services (up-selling) and identifying complementary products that can enhance the main purchase (cross-selling). We support customers in retention and anti-churn processes while offering new services and products or upgrades. By effectively presenting personalized recommendations, we help increase average transaction values, boost sales, and improve customer satisfaction.
B2B and B2C sales infoline
We support sales in both B2B and B2C segments. Our services combine sales activities with customer service, offering a comprehensive solution that allows for personalized product or service matching, easy scaling, and acquiring new customers while increasing the loyalty of existing ones. Increasingly, service projects are directly linked to the sales goals of a company. We understand that even a complaint call can be an opportunity to enhance value or up-sell a new service or product. We know how to build teams that combine sales functions with excellent customer service and create a positive experience.
Back office sales support activities
The VCC team can streamline and optimize sales operations by handling key administrative tasks. This includes managing customer databases, processing orders, verifying customers and transactions (e.g., in banking transactions), performing tasks that support the proper presentation of offers and products in e-commerce (productization), preparing sales reports, and coordinating communication between sales teams and customers. By taking over back-office functions, we allow your team to focus on core activities such as closing deals and building relationships.
Voicebot – Automated sales support
Our Primebot solution provides automated sales support, operating 24/7 and increasing sales. In e-commerce, voicebots enhance customer shopping experiences by enabling product searches, answering questions, and making purchases via voice commands, significantly boosting conversion rates. In the financial sector, voicebots improve customer service by providing account information, answering inquiries, and processing transactions while reducing operational costs. Voicebots are also highly effective in lead generation.
Lead generation
VCC’s sales support services are designed to effectively identify and attract potential customers for your company. Through personalized communication, we convert leads into contracts, significantly expanding your sales funnel and supporting the dynamic growth of your business. We provide lead generation services through our sales teams, service projects, and technology, including GenAI-supported voicebots.
Why Outsource Sales Support Services?
Increased revenue
VCC’s outsourcing services are designed to maximize your revenue by optimizing every stage of the sales process. By leveraging advanced analytical tools and AI technology, VCC can accurately identify and generate high-quality leads, increasing conversion rates. Additionally, effective up-selling and cross-selling strategies allow for the full potential of each customer to be realized, increasing basket value and customer loyalty. Regular training and access to the latest sales techniques ensure that activities are always at the highest level of efficiency. VCC also monitors and analyzes results, continuously adjusting strategies and tactics to achieve even better outcomes.
Improved efficiency
By utilizing sales support services, you can streamline processes through the specialized knowledge and advanced technologies offered by external providers, often surpassing the capabilities of internal teams. Outsourcing firms have access to the latest analytical tools and sales techniques, which can enhance lead generation effectiveness and scalability of sales operations. In response to changing market needs, these firms can quickly adjust the scope of sales support, increasing or decreasing resources without the time-consuming recruitment and training of internal staff.
Scalability and flexibility
We provide flexibility in scaling sales support operations according to changing client requirements. During peak demand periods, such as seasonal sales peaks, VCC can immediately increase the availability of qualified advisors, ensuring smooth operations and optimal utilization of every sales opportunity. When planning expansion into new markets, VCC offers the capability to quickly and efficiently deploy multilingual sales teams familiar with the specific region’s dynamics. This minimizes the risks and costs associated with expanding into new geographic areas.
Access to experienced specialists
VCC provides access to a team of qualified sales specialists who are not only up-to-date with the latest sales strategies and techniques but also possess deep industry knowledge. Their expertise includes advanced market analysis, customer segmentation, and sales process optimization. This enables them to effectively identify and capitalize on market opportunities, leading to increased revenue. Additionally, VCC specialists utilize the latest tools and technologies, allowing for rapid adjustment of strategies to changing market conditions. Their experience with diverse clients enables flexible responses to your company’s unique needs.
Questions and Answers
How does VCC support sales activities in e-commerce?
By offering comprehensive sales support, we help increase customer satisfaction, streamline operations, and drive sales growth in your online store:
- Seasonal campaign support: we manage and execute seasonal marketing campaigns, including holiday promotions, special events, and sales, to maximize engagement and boost revenue during peak seasons.
- Order processing: we assist customers with placing orders, processing payments, and tracking shipments to ensure a seamless shopping experience.
- Product recommendations: we use data analytics to offer personalized product recommendations, up-selling, and cross-selling to enhance customer satisfaction and increase average order value.
- Promotion and discount management: we implement and manage promotional campaigns, discounts, and special offers to drive sales and attract customers.
- Live chat support: we provide real-time assistance to customers during their shopping experience, answering questions, resolving issues, and guiding them through the purchasing process.
How does VCC support financial institutions in their sales activities?
Our team of external sales specialists is trained to meet the specific needs of financial institutions. With a deep understanding of the financial sector, we offer:
- Lead generation and qualification: identifying and nurturing leads through targeted marketing campaigns and qualifying leads to ensure they meet the criteria of your sales strategy.
- Loan processing support: assisting customers throughout the loan application process, from initial inquiry to document collection, risk assessment support, and final approval.
- Cross-selling and up-selling: identifying opportunities to offer additional financial products and services to existing customers to enrich their portfolios and increase sales.
