Medical industry

Our team’s specialized knowledge of the medical market allows it to be properly prepared for each new project. Voice Contact Center runs special training programs for its consultants related to the provision of medical services. Our experience is supported by many years of cooperation with doctors, and medical and insurance companies.

As part of projects implemented for the medical industry, we deal with such issues as:

• Arranging and confirming visits to medical facilities.
• Notifying about the preparation requirements for diagnostic tests.
• Providing tele-triage, including direct involvement of the medical specialists we employ.
• Handling medical insurance.
• Patient care under programs dedicated to expanded diagnostics and treatment.
• Sales support of medical services.
• Satisfaction surveys.

We also offer service via voicebot and chatbot, about which you can find more information in the PRIMEBOT tab. We are experts in videochats for teleconsulting and medical service sales support.

In 2016, we won an award in the “Golden Handset” competition for the Affidea Comprehensive Patient Service Center project.