Insurance
We know how many tasks are involved in servicing insurance company customers because we have been doing it for many years. Voice Contact Center has extensive experience in call center services for property and vehicle claims.
We support processes related to claims handling and we support the activities of insurers through:
- Claims registration.
- Providing information on the status of loss.
- Calculation of low-value claims.
- Assistance services.
- Medical insurance customer service.
- Conducting CATI surveys on all services and customer interactions with the company.
- Providing information on products, services, and insurance terms and conditions.
- Support of sales processes, e.g. arranging b2b and b2c meetings for agents, product up-sell, and cross-sell.
- Conducting Helpdesk for users of systems and applications – insurance agents and direct customers.
- Back-office activities supporting sales processes and loss adjustment.
The strength of our team is the flexibility to adapt to traffic dynamics often dependent on external factors such as climatic conditions. We can help thus your company handle periodic and seasonal peaks. As a complement to the work of our consultants, we offer voicebot and chatbot services, about which you can find more information in the PRIMEBOT tab.
