FMCG
Voice Contact Center has extensive, long-term experience in providing customer service to companies in the FMCG sector. Among other things, we are involved in running consumer services, handling competitions, and promotions. We support sales networks and act as multitaskers. We are distinguished by the flexibility to adapt the team to the dynamics of the movement so that we can help your company in its sales peaks. We handle the full spectrum of processes and customer interactions of FMCG companies. We build our teams based on the right predispositions and competencies. We focus on a thorough understanding of the company, its products, offer, and operating standards. Our consultants dedicated to brand servicing are experts with full knowledge of the products of the company serviced.
As part of our services for FMCG companies, we organize the following:
- Customer service offices.
- Consumer helplines and hotlines.
- Helpdesk for product and application users.
- Product sales support.
- Sales network support – sales representatives, business partners.
- After-sales service.
- Service and clarification of complaints, often with the full support of the process through direct contact with factories and distribution centers.
- CATI surveys and satisfaction surveys (NPS, CSat, etc.).
- Support of promotional activities – dedicated Hotlines and services.
- Support of back-office processes.
Voice Contact Center has extensive experience in the implementation of projects in the area of customer experience for e-commerce and retail. Within the framework of cooperation with FMCG companies, we support, among others, online shops dedicated to brands and support cooperation with sales networks.
In 2018, we won an award in the Golden Handset competition for the project “Beauty Zone in VCC” implemented for L’Oréal Poland.
