Automotive

At Voice Contact Center, we have a team of automotive enthusiasts who are happy to help customers make decisions and provide detailed information.

While working for automotive companies, we deal with such issues as

• Running comprehensive customer service.
• Cooperation with dealers and authorized repair shops.
• Support of the sales process of vehicles, parts and accessories, as well as services.
• Generating sales and service leads.
• Validation of databases.
• Providing technical service information and specific technical information.
• Conducting CATI and indicator surveys (NPS, CSAT, CES, and FCR).
• Advice on the organization of remote customer service offices, e.g. at dealers.

Cooperation with Voice Contact Center also guarantees support for marketing activities. Our team will provide service in the full cycle of a customer’s “life” – from a test drive, through sales support, implementation of after-sales activities, to loyalty processes. We also provide fleet services and support for car rental companies.

In 2020. Direct Marketing Association awarded us a special prize in the category “CC in integrated marketing” – for our customer service for the Volvo brand.