Voice Contact Center with the contract for the Customer Service Centre at Statoil Fuel Station Network

Voice Contact Center has welcomed another client – Circle K Polska Sp. z o.o., which runs Statoil Fuel Station Network. As part of the contract, Voice Contact Center is responsible for the telephoneand Internet contact channel for business and individual customers and Statoil Extra loyalty program users.

Statoil Customer Service Centre, operated by Voice Contact Center, works 24/7. Consultants are responsible for telephone connections, e-mail correspondence and complaints. Our cooperation includes also back office services, i.a. sending correspondence to customers, issuing invoices, money transferring and document scanning.

The centralisation of activities within CSC facilitates the management of this process. Thus, we can focus on supplying our customers with top standard services and rapid information access – says Paulina Kowalska, the Head of the Customer ServiceCentre at Circle K Polska Sp. z o.o.

While performing customer services at Statoil Fuel Station Network, the consultants of Voice Contact Center strictly cooperate with the Customer IT Department. The entire personnel involved with this project have gone through specialist training.

In customer service projects we adjust to a specific sector in which our employers operate. Apart from typical contact center services, we offer a value added in the form of handling the processes accompanying a service – says Ewa Depta, a Sales Director at Voice Contact Center.

Voice Contact Center has 3 operational centers in Warsaw, Łódź and Lublin, equipped with 550 professional contact center stations. Our Company implements projects within customer service for companies belonging to, among others, the following sectors: insurance, medical, automotive and e-commerce.