VCC, Polish Outsourcing Company, Will Serve TAURON Customers

We will provide comprehensive customer service to TAURON Group customers. The cooperation will include the implementation of service and sales processes on the hotline and in electronic contact channels.

An important aspect, will be the combination of our experience in the field of customer experience with the expertise of the TAURON team. We expect this synergy to translate into service at the highest quality level and maximization of the effectiveness of joint activities. Our task is to deal with TAURON’s customers in a professional and efficient manner, in accordance with procedures and guidelines, and to provide them with understandable and useful information. This requires a high level of knowledge from the consultants,” says Rafal Matuszewski, Project Manager at VCC.

Due to the specifics of the project, the TAURON team has planned training sessions to transfer knowledge, implement the necessary procedures, and build brand awareness in the VCC team dedicated to the project.

The current situation in the energy market is changing dynamically, so customers expect reliable information and professional service. Customer satisfaction is one of the strategic goals of our Company. I am convinced that VCC’s experience will help us in this important task. – said Krzysztof Rosiński Director of the Mobile Contact Channel Management Center at TAURON Obsługa Klienta.

VOICE CONTACT CENTER sp. z o.o. won the contract through a tender. The current contract signed with TAURON Obsługa Klienta sp. z o.o. will last four years. VCC as a leading contact center outsourcing company in Poland has a unique experience in customer experience processes and in running large projects. The company’s clients include Allegro, IKEA, Rossmann and PZU.

TAURON Obsługa Klienta sp. z o.o. provides services to TAURON Group companies and their clients. Customers can contact TAURON electronically – they can use the My TAURON service and application, contact forms and chat on websites, and Messenger. Customers can also meet with TAURON employees or associates directly – at stationary customer service points and partner points located in southwestern Poland. Consultants serving hotlines are also available to customers. Traditional mail is becoming a less popular channel of contact – but TAURON also provides postal addresses – to which customers can send issues and inquiries by correspondence.