Real estate
Because of our experience, even the most complex real estate project will be professionally handled by our multilingual Voice Contact Center team. We deal with complex business processes in the area of customer experience.
As part of the activities performed for developers, real estate administrators, and other entities operating in this industry, we provide:
- Running comprehensive customer service.
- Helpdesk for commercial tenants in the use of portals and landlord applications.
- Onboarding to loyalty programs and within the scope of systems and applications used.
- Hotlines regarding the offer and terms of cooperation.
- Support for the billing and reporting process under lease agreements, support of the soft debt collection process.
- Implementation of CATI surveys.
- Back-office activities, e.g. Related to document circulation within the customer service and settlement processes.
- Sales support – making appointments, generating leads, etc.
We provide multi-channel and multi-lingual customer service, ensuring the highest level of customer experience. We deal with the implementation of processes that include not only the multichannel customer service office but also the widely understood front, middle and back-office processes.
In 2020, we won the Golden Hearing in the category “Together – projects using CC outsourcing” for running a multilingual service desk for ECE.
