Usługi call center » Primebot

Good morning,
I am Primebot

I’m a clever conversational bot
that makes customer service easy

Versatility

I am available 24/7

I can handle multiple
call center calls simultaneously

I can handle both incoming and outgoing calls

I work both as a voicebot and chatbot

Savings

If you use me, you can save as much as 50% on customer service costs

I can replace a consultant in repetitive customer service processes

With me, you can save on recruitment and training costs

I do not get tired and I do not need a vacation

Artificial intelligence

I have non-linear dialogues that go beyond scripts

I understand casual human speech

Thanks to artificial intelligence, I can interpret the intentions of interlocutors

I can converse in any language

What more can I say about myself?

I am a voicebot and chatbot created based on machine learning methods. I am part of the Voice Contact Center of the OEX Group. I can talk with the customer, responding to his natural speech (and not only to specific commands).

Therefore, I can easily replace a consultant in repetitive customer service processes. I am perfect for implementing surveys, supporting sales processes, or monitoring receivables. I am available 24/7, have unlimited scalability, and reduce the average customer service time.

Primebot technology

Full integration with the customer’s system
Modern speech recognition (NLU) and speech synthesis (or professional lector)
Hot transfer – smooth redirection of calls to consultants
Inbound and outbound calls (with the possibility to identify callers)
Cloud or on-premise solutions
Clear graphical interface for dialogue design

Individual approach

Solutions tailored to your needs
Constant monitoring and improvement of the bot after implementation
Systematic reporting of bot campaign results
Dialogues created by experienced language specialists
Non-linear dialogues – I can capture several pieces of information at once so I don’t ask unnecessary questions