VCC serves customers of the Loberon brand

Voice Contact Center, part of the OEX Group, has begun serving customers of German furniture brand Loberon, which entered the Polish market this year.

In August 2022, the German brand established its online store in Poland: “When looking for a contact centre company, Loberon paid attention to the quality of services provided, the highest standards of communication with customers and the level of project preparation. Voice Contact Center, as a quality leader in the Polish customer experience market, met all the criteria,” says Konrad Puzynski, Business Development Manager at VCC.

Loberon’s customer service has come under the care of VCC’s LinGo department, a dynamically growing team specializing in foreign customer service. LinGo stands out for its extensive experience and very high linguistic competence. The Loberon hotline operates in Polish, and consultants respond to customer inquiries which also includes communication by email. The team provides substantive assistance on orders, returns, shipments and any questions about products.

Loberon GmbH is a furniture company based in Nuremberg. It offers high-quality products and is committed to the highest standard of customer service. The company emphasizes openness to dialogue with the customer in the spirit of the German principle of “Kulanz” – an unforced, friendly attitude towards the customer. In addition to Poland and Germany, Loberon also operates in France, Italy, Netherlands, Belgium, Austria and Switzerland.