Voice Contact Center

Before we answer a telephone from an end customer, we must be sure that the caller will experience the highest standards of service. High quality customer service is our top priority.

LinGO is a multilingual service for companies operating in a global market. It provides comprehensive support of business processes including multi-channel customer services, front, middle and back office operations.

We know how important it is for our customers to see results. We do away with the stereotype of boring and monotonous conversations. We look for unconventional solutions. We make sure that our interlocutors make informed purchasing decisions.

When organizing a telephone campaign aimed at monitoring accounts receivable, we make an extra effort to ensure that not only the customer’s invoice is paid, but also that the customer is satisfied.

We carry out CATI and IVR surveys. We have our own research studio and a team of specially selected and trained interviewers.

Own AI technology and solutions. We provide chatbot which understands free speech, engages into non-linear dialogue, interprets intentions, supports phone calls and chats.